Privacy Policy
Effective Date: 15/04/2026
Welcome to Edge 3 Pools. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website (www.edge3.com.au) or engage our pool design, engineering, and construction services.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Contact Information: Name, email address, phone number, billing address, and project site location details (residential or commercial address) when you fill out a contact form or book a consultation.
- Site and Technical Data: Property titles, site plans, topography reports, and engineering requirements captured during the planning and permit phases.
- Visual Documentation: Photographs and video footage of your property and the construction site captured before, during, and after the pool build for project management and quality control.
- Payment Information: Billing details necessary to process transactions (note: we use secure third-party payment processors and do not store full credit card details on our servers).
- Website Usage Data: Information automatically collected when you browse our site, such as your IP address, browser type, and pages visited, collected via cookies and similar technologies.
2. How We Collect Information
We collect information through the following methods:
- Direct Interactions: When you inquire about our services, request a quote, sign a construction contract, or communicate with our design team via email or phone.
- On-Site Consultations: Through physical inspections, measurements, and site surveys at your property.
- Automated Technologies: Through cookies and analytics tools as you interact with our website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To plan, design, engineer, and construct the custom pool and outdoor space you have commissioned.
- Communication: To respond to inquiries, send project milestones, contracts, invoices, and construction updates.
- Marketing and Portfolio: To showcase our completed projects on our website, social media channels, and marketing materials. (Note: We only use identifiable images of your property for promotional purposes if permitted under our contract or with your explicit consent).
- Business Operations: To manage payments, obtain necessary building permits from local councils, maintain business records, and improve our construction processes.
4. Sharing Your Information
We do not sell your personal information. We may share your data in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our business, such as cloud storage providers, payment processors, and website hosts.
- Contractors and Partners: With engineers, certifiers, landscapers, or specialized tradespeople hired by Edge 3 Pools to assist with your specific project.
- Legal Requirements: If required by law, subpoena, or standard legal processes (such as council permit applications) to protect the rights, property, or safety of Edge 3 Pools, our clients, or others.
5. Data Storage and Security
We implement reasonable security measures to protect your personal information and project files from unauthorized access, loss, or alteration. Digital site plans and project documentation are stored on secure, password-protected servers. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required for statutory building warranties and legal obligations.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate or incomplete data.
- Request deletion of your personal data (subject to legal and construction-related record-keeping requirements).
- Opt-out of marketing communications at any time.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms or equipment manufacturers). We are not responsible for the privacy practices or content of these external sites.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page and revise the “Effective Date” at the top.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:
- Business Name: Edge3 Pools
- Website: www.edge3.com.au
- Contact Page: https://edge3.com.au/contact/